transport partner!
Transport and courier orders
Soon there will be transport orders via our new freight exchange!
Our new freight exchange is currently still under construction. Interested transport partners will probably be able to register here from mid / end of April 2024.
Already registered transport partners will keep access to our old system until then, in order to continue to receive attractive transports from us.
We ask for your understanding that we cannot process any new applications for transport partnerships due to the current reconstruction of our IT. We would be pleased to welcome you here again soon.
Thank you in advance for your patience and trust.
Subcontracting and external loading are strictly prohibited and threaten with a sanction of 100% of the freight remuneration and the permanent blocking of the DAGO exchange account.
Main benefits
for our partners
More benefits of our cooperation
Freight Control Department
Carrier Support Department
carrier@dagoexpress.de
Punctual payment term
Respectful treatment
Discounts on insurance policies
Discounts on car parts
What our partners say about us
Receiving courier orders
here's how we do it
Registration as a transport partner
Offer & first order
Order acceptance and fulfillment
Payment
Frequently asked questions (FAQ)
We are here for you!
Essential basic reading for transport and courier partners at DAGO Express
Registration & general information
What are the requirements for registering as a transport partner?
There are three important requirements for registering as a transport partner with DAGO Express: you need a business registration, a freight carrier insurance, and at least one vehicle of your own (Caddy, transporter, etc.). You can conveniently submit the required documents through the registration form. Once the documents are reviewed and your partnership is confirmed, you will receive a notification via email.
Is an application necessary if I want to work with DAGO Express?
No, registration on the DAGO Express website is sufficient and is also free of charge. After registering, simply upload the mentioned documents and wait for access to our freight exchange to be unlocked, typically within 1-2 weeks.
Am I in the right place with DAGO Express if I'm looking for permanent employment as a driver?
No, unfortunately not. DAGO Express does not offer permanent employment but only individual assignments. However, we do award assignments to independent subcontractors. Having your own business and vehicle are essential prerequisites for working with us.
Is the use of the DAGO Express freight exchange free of charge?
Yes, registration and use of our portal are completely free.
How often will I receive transport orders?
Instead of continuous workload, we offer individual transports that you can view online on a daily basis. Only when you are interested in carrying out a transport, please submit your price bid. In the event of a positive response, we will contact you by phone and assign the order.
Does a permanent employment contract come into effect between DAGO Express and the courier partner?
No, each freight contract is considered as an individual assignment, and it does not create a permanent contract between DAGO Express and the courier partner.
Where are the assignments carried out?
The assignments have various destinations: regional, national, or international.
What is most commonly transported?
Documents, packages, building materials, exhibition goods, Euro pallets, etc.
Can I become a transport partner as a driver without my own vehicle?
No, having your own vehicle as a transporter is a requirement for collaboration. Only transport partners who have at least one vehicle of their own can be considered for assignments.
Is one car enough to become a transportation partner?
Yes, indeed. Registering as a transport partner with one car only is perfectly acceptable. Small packages or letters can be easily transported with a car.
How long does it take to review my documents?
Typically, the review should be completed within 1-2 weeks after uploading the documents.
Is my presence required to be activated as a transport partner?
No, personal appearance is not necessary. After registration and uploading your documents, we will review them and then activate you as a transport partner. From that point, you can submit bids for transport orders and accept orders through the website.
What do I need to do to register/sign up?
It's as simple as this: Click here and then fill out the registration form.
Bidding and first transport order
How do I receive a courier assignment?
1. Log in with your account.
2. Submit your best offer for an open trip under "Available Transports."
3. In case of a positive response, we will contact you by phone and assign the order.
How much should my bid be to receive an order?
When assigning orders, reliability is our top priority. Of course, the offered price also plays a role in the decision.
Current average (net) prices:
- Up to 40 km: approximately €1.50 - €1.80 per km
- 41 - 100 km: approximately €0.65 - €0.85 per km
- Over 100 km: approximately €0.45 - €0.70 per km
When will the assignment take place?
Initially, all incoming offers are collected and then reviewed. You can expect the assignment to take place on the day before or the day of pickup. An exception is for orders where pickup occurs on the weekend or Monday morning; in that case, you can expect the assignment on Friday or no later than Monday morning.
How do I find available transport orders?
Once you are registered and activated, you can log in to our portal. In the "Available Transports" section, you can find all available transport orders and submit bids for them. If you are to be awarded an order, our team will contact you immediately by phone.
Do I automatically receive the order after submitting a bid?
Once you are registered and activated, you can log in to our portal. In the "Available Transports" section, you can find all available transport orders and submit bids for them. If you are to be awarded an order, our team will contact you immediately by phone.
How and when will I be informed about the allocation of an order?
Our team takes care of assigning transport orders. You will receive a phone call to confirm the award. Afterwards, we will send you a confirmation email containing relevant information about your transport order. You can also view your orders online.
How can I modify my bid?
If you wish to submit a new bid for the same order but with a different price, you need to withdraw the previous bid and submit a new one.
Is it possible to complete multiple assignments in one tour with my vehicle?
No, with our assignments, you are only allowed to transport the specified goods for that particular order. Each order is assigned to a specific vehicle.
Required documents
Why is freight carrier insurance necessary?
Freight carrier insurance covers damages to cargo that occur during transport. It protects the owner of the cargo from financial losses that can result from damage, loss, or theft of goods. This insurance is particularly beneficial when transporting valuable goods with a high risk of loss or damage.
Where can I get freight carrier insurance?
You can find freight carrier insurance, for example, at insureQ:
https://www.insureq.de/versicherungen/transportversicherung/frachtfuehrerversicherung
Is freight carrier insurance the same product as carrier insurance, and what is the difference between these insurances and vehicle liability or business liability insurance?
Yes, freight carrier insurance and carrier insurance refer to the same product. It provides coverage for cargo throughout the entire transport. A coverage amount of €50,000 is recommended for standard goods transport. In contrast, vehicle liability insurance only covers damage to your own and other vehicles, not the goods transported within them.
Business liability insurance, on the other hand, covers risks for business owners and protects you in cases where employees of a business cause damage to third parties or their property in a professional context. This includes personal and property damage, as well as financial losses resulting directly from personal and property damage.
Why do I need a business registration?
Business registration is required whenever you want to officially and legally engage in independent work. When starting a self-employed venture, you must register this business with the relevant authority. You will receive a business registration certificate after the registration, which allows you to collaborate with us.
Where can I obtain a business registration?
To obtain a business registration, you need to schedule an appointment with the local trade or regulatory office. You will need to provide all relevant information for your business during the appointment. After the registration, you will receive a business license, which allows you to collaborate with us.
Transport order execution in correct form
What should I do if there are no accompanying documents (e.g., delivery notes) at the loading location?
It is recommended to always carry a blank CMR (Convention on the Contract for the International Carriage of Goods by Road) in such cases. The recipient can then fill out and sign the form at the loading location. Blank CMR forms can be ordered online.
Note: If no documents are found at the loading location, you must independently complete a CMR form and have it signed by the recipient. This proof will be necessary for the release of your invoice later.
What should I do if I anticipate being late?
If you anticipate that you will be late, please contact us immediately. Our team will then get in touch with the loading or unloading location to coordinate and support the smooth process.
What happens in case of transport damage?
If a shipment is damaged during transport, we expect you to inform us promptly. Document the damage with a photo and send it to mail@dagoexpress.de. You can also submit the documentation of the damage to us via email along with the photo. You can also easily contact us by phone.
Invoicing and payment
What are the requirements for invoicing?
To ensure a smooth and timely processing of your invoice, please consider the following information:
Invoice address:
DAGO Express GmbH
Karl-Marx-Straße 193
15230 Frankfurt Oder
Our tax ID is: DE342078274
Please send your invoices in PDF format to: de-invoice@dagoexpress.com
- Payment period: The number of days is counted from the date of receiving a correctly issued invoice, along with the complete transport documentation provided to the contractor, including the waybill (CMR), delivery note, and any other documents requested by the client. (Please note that the provided email address is exclusively configured for processing electronic invoices).
- Any other communication (questions, reminders, etc.) should be sent to the following email address: de-finance@dagoexpress.com
- Please follow this rule: 1 invoice with attachments = 1 PDF = 1 email.
- Only invoices in PDF format are accepted. Other formats (Excel, Word, JPG) will not be processed.
- Please ensure that the transport order number is listed on your invoice. In this case, we can accurately match your delivery/service and process your invoice promptly.
My company is not registered in Germany. What should I consider when invoicing?
If the courier partner's company is not based in Germany, the reverse charge procedure applies. In this case, the recipient of the service bears the tax burden. DAGO Express GmbH is the recipient of the service, as our transport partners provide a service to DAGO Express, namely the transport of goods. Therefore, when invoicing, the courier partner should only invoice the net amount for the transport order and not include value-added tax (VAT).
Is it necessary to include VAT on my invoice if I am a small business owner?
Small business owners do not have to, and in fact, should not separately list VAT according to § 19 UStG (German Value Added Tax Act). Only the net amount should appear on the invoice.
What is referred to as a delivery note or proof of delivery?
The proof of delivery, also known as a CMR document, confirms that a delivery has occurred at a specific time to a named recipient. This type of document is often used in logistics and freight management. It documents the initial delivery status and later confirms the proper delivery. Without this documentation, the recipient cannot determine whether damage to the goods occurred during pickup or during transport. The proof of delivery is also commonly referred to as "POD," which stands for "Proof of Delivery."
Is billing possible without proof of delivery?
No, we require the corresponding proof of delivery for billing an order.
Further topics
Is it possible to independently change the vehicle data I have entered?
Yes, you can easily change or edit your vehicle data in your profile under "VEHICLE FLEET."
DAGO Express
in figures
